With particular emphasis on:
In principle, we do not accept the return (the product can be negotiated for exchange due to the quality of the factory, but the cost of transportation needs to be responsible for the buyer. Our quotation is the factory price without any cost.The staff conducts a strict inspection of the product to ensure that the product quality is 100%. However, due to various uncertain factors, our factory can only guarantee 97%-98% There is no problem with the quality of the product, and 2%-3%is the scope of the exemption..
Our toys are cheap and worthy of money. Some buyers feel that the workmanship is a bit rough after receiving the goods, flawed, not good materials, and different from imagination. However, these are not quality issues.No matter what Dongdong is not perfect, please understand it!
The following conditions cannot be refunded: the return of the product packaging is damaged or incomplete, the product accessories or related materials are incomplete, the unauthorized repairs or modification, not used in normal methods or stored Products with super -sale service period.
Reading must be read:
When you receive the goods, please carefully check if the packaging is damaged or was opened. If there is the above phenomenon, you need to find a logistics to make a claim., We will deal with your problems as soon as possible. Expenses are not responsible. If there is no problem, please confirm the receipt operation immediately. Thank you for your cooperation!Online shopping has an objective uncertain factors.In order to go shopping smoothly and happily in our store, please try to correctly understand the product before buying, and avoid disputes after purchase. We sincerely serve you!
[About express delivery, logistics and signing]
1. Please check clearly when the product is signed, especially when the outer packaging is damaged, you must check whether it is dropped to sign it.To solve the problem; if there is an inaccurate amount after signing, we have the right to not accept it.Please pay attention.
2. Regarding quality issues, we guarantee the quality and packaging of the product during delivery, but because we cannot avoid losses during transportation. If we accidentally encounter transportation loss, we need to take it together to negotiate and deal with it.Please understand.So please contact our customer service staff within 12 hours after the signing. We will conduct some loss compensation or other refundable treatment depending on the actual situation.If you need to return, the two parties need to bear half of the cost, one or more.Buyers can cooperate for a long time and accumulate multiple returns, which is more cost -effective.
3. This manufacturer is wholesale and direct sales, without accepting exchanges or returns, with quality problems. We can return to exchange. There is no quality problem. It is not allowed to return!Toy products, especially electronic products, because of logistics transportation problems, occasionally leading to one or two disconnected welding, which is normal.We cannot guarantee that 100%is fine, but we can guarantee 90%to be qualified ~~
If the return is issued, it will not be collected.
1. What should I do if the product has quality problems and flaws?
The factory sells hot -selling products. As the first condition of hot -selling products, the first condition is quality level!Since it is wholesale and the number of shipments is extremely large, we can only check the quality and appearance of individual products. It is impossible to check whether small flaws will occur.Possible problems include:
①The product is wrong:The warehouse colleagues have checked the school two times before receiving the order to the delivery, but sometimes they sometimes issue wrong products. Dear friends can try to sell it. Our products on Ali are generally sold.If you have a difference, please contact customer service to retreat.
②product quality problem:Most problems can be solved by replacing battery, adjusting the battery placement position, wire head connection, etc., and toys can be repaired by selling toys.Some products can be repaired. We will provide accessories. For details, please consult customer service.The need to supplement the supplies when purchasing the goods next time. If you need to supply immediately, you need to bear the freight.
③The packaging is damaged, the express logistics is crushed:We will use logistics double -layer packaging, pad buffer, compact stacking and other methods to avoid the occurrence of damage. The transportation is completed by a third -party logistics company.Berring, please be sure to check the box in front of the logistics or express delivery!Intersection(New State or the like, such insurance logistics can be claimed, and ordinary logistics generally do not know.) The transportation time is affected by many factors such as weather, vehicle arrangements, and traffic conditions. It is not used as a reason for returns. HoweverThe problem of express delivery.(For details in the return conditions)
④There are small flaws in the product:What we do is not a boutique, not a craft, not a artwork, not an electrical appliance, but an ordinary toy. The product details all explain the information of the product in all aspects.Elegant detour.
But please do n’t talk about how Taobao or the wholesale market solves, please know that this is Alibaba, which is wholesale.The products like Taobao can be sold several times, and we basically only add a few percentage points.Non -wholesale people cannot follow the requirements of wholesale, please take care of if you care about it!Intersection
PS: Please note that the color boxes and subjects need to be supplemented. Some color boxes and subjects will charge a certain cost due to the high cost.
